Customer Onboarding Checklist for Reseller Hosting
Welcome & Access
- Send friendly welcome email with portal/WHM/cPanel links.
- Include DNS change steps with screenshots.
SSL & Migration
AutoSSL enable; offer one free migration. Provide a quick-start video and performance presets for WordPress.
Support & Status
- Share support hours, SLA and escalation path.
- Link to status page and incident history.
Feedback Loop
Collect early feedback; fix friction points; update docs accordingly.
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