Customer Onboarding Checklist for Reseller Hosting

Welcome & Access

• Send friendly welcome email with portal/WHM/cPanel links.
• Include DNS change steps with screenshots.

SSL & Migration

AutoSSL enable; offer one free migration. Provide a quick-start video and performance presets for WordPress.

Support & Status

• Share support hours, SLA and escalation path.
• Link to status page and incident history.

Feedback Loop

Collect early feedback; fix friction points; update docs accordingly.